Simplify and streamline your IT desk.
Are you IT desk and facing issues while connecting your users and solving their everyday problems? IT service desk is frequently getting numerous requests that take long time and repeat discussion to solve their issues. Due to this preauthorizing, solving this request become concern and finally IT team ends up with unsolved puzzle.
What Freshservice brings you?
Powerful ticketing
Assign, prioritize and resolve tickets. Set and manage SLAs and escalations
ITIL - aligned
Use problem, change and release management to standardize service delivery
Asset Management
Use hardware, software asset management and CMDB to gain visibility into assets
Service Catalogue
Display service offerings ina shopping site-like template for ease of raising requests
Knowledge Management
Create a beautiful self-serve portal with FAQs, solution articles and community forums
Graphical workflow editor
Create workflows to automate repetitive tasks using simple drag and drop actions
App marketplace
Use APls and SDKs to connect to your favourite apps and better manage your service desk
Team huddle
Start a conversation with your teammates from within a ticket for quick and e cient resolution
Enterprise Reporting
Generate custom reports to measure what matters and gain insights into your operations
Ask us for more details, schedule a free demo for your organization
Get Stared in Days | Easy to use, Intuitive UI | Enterprise Ready