Simplify and streamline your IT desk.
Are you IT desk and facing issues while connecting your users and solving their everyday problems? IT service desk is frequently getting numerous requests that take long time and repeat discussion to solve their issues. Due to this preauthorizing, solving this request become concern and finally IT team ends up with unsolved puzzle.
What Freshservice brings you?
![Powerful_ticketing Powerful_ticketing](https://www.netlabindia.com/wp-content/uploads/2022/07/Powerful_ticketing.png)
Powerful ticketing
Assign, prioritize and resolve tickets. Set and manage SLAs and escalations
![ITIL-aligned ITIL-aligned](https://www.netlabindia.com/wp-content/uploads/2022/07/ITIL-aligned.png)
ITIL - aligned
Use problem, change and release management to standardize service delivery
![Asset_Management Asset_Management](https://www.netlabindia.com/wp-content/uploads/2022/07/Asset_Management.png)
Asset Management
Use hardware, software asset management and CMDB to gain visibility into assets
![Service_Catalogue Service_Catalogue](https://www.netlabindia.com/wp-content/uploads/2022/07/Service_Catalogue.png)
Service Catalogue
Display service offerings ina shopping site-like template for ease of raising requests
![Knowledge_Management Knowledge_Management](https://www.netlabindia.com/wp-content/uploads/2022/07/Knowledge_Management.png)
Knowledge Management
Create a beautiful self-serve portal with FAQs, solution articles and community forums
![Graphical_workflow_editor Graphical_workflow_editor](https://www.netlabindia.com/wp-content/uploads/2022/07/Graphical_workflow_editor.png)
Graphical workflow editor
Create workflows to automate repetitive tasks using simple drag and drop actions
![App_marketplace App_marketplace](https://www.netlabindia.com/wp-content/uploads/2022/07/App_marketplace.png)
App marketplace
Use APls and SDKs to connect to your favourite apps and better manage your service desk
![Team_huddle Team_huddle](https://www.netlabindia.com/wp-content/uploads/2022/07/Team_huddle.png)
Team huddle
Start a conversation with your teammates from within a ticket for quick and ecient resolution
![Enterprise_Reporting Enterprise_Reporting](https://www.netlabindia.com/wp-content/uploads/2022/07/Enterprise_Reporting.png)
Enterprise Reporting
Generate custom reports to measure what matters and gain insights into your operations
Ask us for more details, schedule a free demo for your organization
![](https://www.netlabindia.com/wp-content/uploads/2022/07/free-demo-badge04.png)
Get Stared in Days | Easy to use, Intuitive UI | Enterprise Ready