Overview

A. M. Naik School, located in Powai, Mumbai, faced significant challenges with manual billing in their canteen, leading to long queues, frequent errors in cash handling, service delays, and concerns from parents about their children’s spending.

To solve these issues, Network Techlab implemented a POS system featuring a touchscreen interface, dual display for students to cross-verify transactions, and a pre-paid card system linked to automated SMS notifications for parents. This solution streamlined canteen operations, reduced waiting times, eliminated billing errors, and enhanced transparency for parents and students alike.

Through this partnership, the school successfully digitized its canteen management, resulting in a faster, more efficient, and more secure service for its students and their families.

The Challenge:

The A. M. Naik School was encountering several operational difficulties in their canteen management system, which was entirely manual. This led to several key issues:

• Manual Billing: The canteen staff relied on manual billing, which resulted in long queues during lunch hours, causing frustration for both students and staff.
• Errors in Cash Handling: With cash-based transactions, there was a high probability of errors when tallying the cash at the end of the day.
• Service Delays: Manual processes led to slower service, affecting student satisfaction and causing additional delays in the canteen.
• Parental Concerns: Parents were increasingly concerned about unmonitored spending by their children, as there was no efficient system in place to track how much money was being spent.

NTIPL Solution:

To address these challenges, Network Techlab implemented a Point-of-Sale (POS) solution tailored to the needs of the school’s canteen. The solution featured:

• Touch Screen POS Unit with Dual Display: The system was equipped with a user-friendly touchscreen interface that simplified the billing process. The dual display allowed students to view their transactions in real-time, minimizing errors.
• Digitized Menu Access: The canteen menu was digitized, allowing for quicker and more accurate order processing at the billing counter.
• Pre-Paid Student Cards: Students were issued pre-paid cards that were managed by their parents. This not only eliminated the need for cash transactions but also allowed parents to set spending limits.
• Automated Notifications to Parents: Every time a transaction was made, an SMS notification was sent to parents, keeping them informed of their child’s spending.
• Automated Transaction Processing: By automating the billing and payment process, the POS system significantly reduced rush hours and improved the efficiency of service delivery in the canteen.

Benfits:

The implementation of the POS solution at A. M. Naik School brought about several positive outcomes:

• Reduced Queues: The automation of billing reduced the processing time, effectively eliminating long queues and ensuring that students could be served faster.

• Elimination of Billing Errors: The digitized system drastically reduced the chances of errors, both in billing and in cash tallying, resulting in more accurate financial reporting.

• Improved Parent Engagement: With pre-paid cards and SMS notifications, parents were kept in the loop, which alleviated concerns about excessive spending by their children.
• Enhanced Student Experience: Students enjoyed a smoother, faster, and more transparent experience in the canteen, thanks to the dual-display system and simplified menu access.

Conclusion:

By partnering with Network Techlab, A. M. Naik School was able to transform its canteen operations, making them more efficient, transparent, and parent-friendly. The POS solution not only reduced operational bottlenecks but also provided peace of mind to parents while enhancing the overall student experience.

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